Although our machines are completely maintenance-free, we still offer our customers a wide range of support options. From on-site installation and instruction of the machine, to culinary advice and a lifetime replacement machines.
Help & FAQs
| When you buy an industrial machine, you get a 6-month guarantee. |
| The removable parts, such as the attachment head and the pestle, are dishwasher safe. The basic unit can be cleaned with water and a little detergent. |
| All removable parts of the machine are dishwasher safe. |
| Our vegetable slicers are maintenance-free. |
| Our machines are extremely robust and built to last. Made in Switzerland. |
| When you buy an industrial machine, you receive a 6-month guarantee. |
| When you buy a vegetable slicer, you get a 2-year guarantee. With the GSM5, you receive a 5-year guarantee on the motor and the gearbox. |
| Our cutting discs are all dishwasher-safe. The cube slicers can be cleaned at 80° for approx. 12 minutes in the combi steamer. Then rinse them under cold running water. |
| With a quarter turn in anticlockwise direction, the blade with the grid can be removed. Link to video |
| For cutting brunoise, the vegetables must be filled into the brunoise spout. You will get an optimal result if you use a rotary plunger. |
| It is possible to replace only the cutter bars. |
| The motors of our machines are maintenance-free. |
| Our cutting discs rotate at the optimum speed. This ensures that the vegetables are always cut in the best possible way. |
| All knives and discs are dishwasher safe. |
| The life span of a blade/disc depends on their handling. From our experience, the discs are in use for an average of 3-5 years. Our blades are still sharpened by hand today and accordingly have high Swiss quality. |
| The old cutting discs are compatible with the new vegetable slicers. |